We pride ourselves in all aspects of our platform. As such, our platform uses Mod Security. This is an application layer firewall which in real time will monitor your website and block any bad traffic, including brute force attacks.
A good way to test your website is to use www.downforeveryoneorjustme.com This will test if your website is online and the issue is specific to you or something more serious.
Once tested, please access your cPanel and raise a ticket including your IP address. You can obtain your IP from www.whatsmyip.org