Frequently Asked Questions

Frequently Asked Questions

Can't find the answer you need? Please contact us and we will be happy to help!


Digital Gibbon Ltd started life in 2008 and has been swinging through the IT jungle ever since.
If despite all our efforts you can not get your website working with us we offer a full 30 day money back guarantee. Please see our full Terms of Service for full details.

This does not cover the cost of domain names
Web hosting services are set up by our automatic systems so with the clearing of payment it is 'immediate'. Some domains and VPS services may take up to 24 hours to be set up.
Payment is taken via Paypal. So any valid form of payment as accepeted by Paypal is valid; this includes Visa, Mastercard, American Express, etc.
You do not require a Paypal account to buy services from us.
We offer a full range of on-site computer servicing and update services. We also offer website creation, updating and management. Please just contact us with your requirements and we will be in touch with a solution.
We offer a full online support system that is monitored 24 hours a day, 7 days a week and 365 days a year. If you require support please log in via your cPanel and raise a Support Ticket.
We also offer support via Twitter please Direct Message us via our Twitter account @digitalgibbon

Set Up

Before initiating the transfer of a non-UK domain (e.g. .COM / .NET / .ORG) you will need to ensure that it has been unlocked by your current provider. Please check with them if you are unsure.
To transfer a domain name to us, please login to your client area at and select "Register/transfer a domain"
For more detials please refer to the Knowledgebase or raise a Support Ticket if there are issues with a transfer.
Alongside WebMail you can setup your e-mail accounts using our Web Hosting service with any e-mail client that supports POP3 or IMAP. We provide a quick and easy auto-setup process to add your e-mail account to your mail client. Please access our Knowledgebase for full detials.
You can access webmail for your domain simply by adding /webmail after your domain name. For instance,
You can then log in using an e-mail address and password set up in your cPanel.
We pride ourselves in all aspects of our platform. As such, our platform uses Mod Security. This is an application layer firewall which in real time will monitor your website and block any bad traffic, including brute force attacks.
A good way to test your website is to use This will test if your website is online and the issue is specific to you or something more serious.
Once tested, please access your cPanel and raise a ticket including your IP address. You can obtain your IP from
We offer Wordpress as an automatic install option... along with many other CMS options. Just log into your cPanel and click Softaculous Apps Installer and choose Wordpress. Follow the on -screen instructions and Wordpress will be installed on your hosting package.

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